All you need to know. In one place.
Have more specific questions? (Just open a live chat ticket in the bottom right, and someone will answer your question in real time! ).
Domestic Shipping
Standard Shipping
Standard Shipping to anywhere in the Continental United States.
Timeframe: 10 - 15 business days. (approximately)
Shipping Costs tend to fall within 10% of order total (weight-based)
White Glove Delivery Available
Call Us Directly for special shipping requests.
Live Chat or Email Us Directly for special shipping requests.
International Shipping
Regular
Standard Shipping in the EU + the UK/Canada
Timeframe: 10 - 15 business days. (approximately)
Shipping Costs tend to fall within 15-20% of order total (weight-based)
White Glove Delivery Available
Call Us Directly for special shipping requests.
Live Chat or Email Us Directly for special shipping requests.
Expedited (Domestic)
8 to 10 business days
White Glove Delivery Available
Call Us Directly for special shipping requests.
Live Chat or Email Us Directly for special shipping requests.
*Oversize Items + Large Furniture Products May Require Additional Shipping Charges (reach out to our team for questions).
Expedited (International)
Timeframe: 8 to 10 business days
White Glove Delivery on Larger Items is Limited within the EU/UK
Call US Directly for special shipping requests.
Live Chat or Email Us Directly for special shipping requests.
*We will gladly ship international orders. However for shipping outside of the Untied States and European Union contiguous territories of larger items such as furniture, heavy, bulky or oversized items, please send us an email to contactus@design-cove.com prior to placing an order to receive a shipping quote. Please include the items you would like to order as well as a complete shipping address.
Order Status
All orders typically come with a confirmation email sent directly to the email provided at checkout. At the time your order is shipped, a second email with tracking information will also be sent to the same email, and you can track the transit status of your items in real time. All orders are subject to acceptance and availability.
If you need your orders quicker than the timeframe provided, Live Chat, Call Us Directly or Email Us Directly.
Returns
If you are not completely delighted with your purchase, Live Chat or Email Us Directly. Alternatively, fill out a contact form Here within 14 days, and we'll send you a instructions including a Return ID + a label to send your items back. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please include this number on the package of your return to ensure timely processing.
Return policies may vary based on items, with larger items, or items with low inventorying space possibly resulting in a small restocking fee.
Large & Custom Orders also incur return exceptions.
Live Chat or Email Us Directly for specifics.
