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All you need to know. In one place. 

Have more specific questions?  (Just open a live chat ticket in the bottom right, and someone will answer your question in real time! ).

 

Domestic Shipping

Standard Shipping

  • Standard Shipping to anywhere in the Continental United States.

  • Timeframe: 10 - 15 business days. (approximately)

  • Shipping Costs tend to fall within 10% of order total (weight-based)

  • White Glove Delivery Available

International Shipping

Regular

  • Standard Shipping in the EU + the UK/Canada

  • Timeframe: 10 - 15 business days. (approximately)

  • Shipping Costs tend to fall within 15-20% of order total (weight-based)

  • White Glove Delivery Available

 

Expedited (Domestic)

  • 8 to 10 business days

  • White Glove Delivery Available

  • *Oversize Items + Large Furniture Products May Require Additional Shipping Charges (reach out to our team for questions).

Expedited (International)

  • Timeframe: 8 to 10 business days

  • White Glove Delivery on Larger Items is Limited within the EU/UK

*We will gladly ship international orders. However for shipping outside of the Untied States and European Union contiguous territories of larger items such as furniture, heavy, bulky or oversized items, please send us an email to contactus@design-cove.com prior to placing an order to receive a shipping quote. Please include the items you would like to order as well as a complete shipping address.  

 

Order Status

All orders typically come with a confirmation email sent directly to the email provided at checkout. At the time your order is shipped, a second email with tracking information will also be sent to the same email, and you can track the transit status of your items in real time. All orders are subject to acceptance and availability. 

 

If you need your orders quicker than the timeframe provided, Live Chat or Email Us Directly.

 

Returns

Wasn't exactly what you needed? No worries, it happens to the best of us. We've got you covered. 

If you are not completely delighted with your purchase, Live Chat or Email Us Directly. Alternatively, fill out a contact form Here within 14 days, and we'll send you a instructions including a Return ID + a label to send your items back. Please include this number on the package of your return to ensure timely processing.

 

Return policies may vary based on items, with larger items, or items with low inventorying space possibly resulting in a small restocking fee. Live Chat or Email Us Directly for specifics. 

 
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Contact Us.

 

For additional inquiries, project requirements, requests or feedback, feel free to contact us through this form!

 
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FAQ

 
 

Q

How do I get in touch about contract inquiries, or buying in bulk?

A

We've got just the solution for you. Check out Contract Buying to get in touch with our team with more details + open a live chat tab for instant help, & a member of our team will walk you through. 

 

Q

What if there's an item I want that Design Cove doesn't currently carry?

A

Something in our inventory we might have overlooked? Let us know.

We'd be happy to help you with with additional product sourcing + Trade Accounts come with complimentary consultations + help from our sales reps. 

 

Q

How do I place a custom order or receive a quote?

A

Simple! Just open up a live chat tab & one of our team members will be happy to help you with a quote + any customization of our products!

 

Q

Can you process special shipping requests?

A

Sure we do! Open a live chat for details, or drop us a line here.

 

Q

Is there a minimum order quantity?

A

No minimum quantity is necessary for you to place your order!

However, with Trade Accounts + Large Orders, professional + designer discounts are often adjusted according to the size of your order. 

Meaning = with larger orders, you can get more exciting benefits such as:

  • Waived shipping fees
  • Complimentary White Glove Delivery
  • 10%< Mardowns
  • Free project consultations
  • Dedicated sales reps
 
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Can't get enough? Feel free to have a quick read, find out what exactly makes us tick, + be best informed in choosing the best products for your project.

About. 

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